First and foremost thank you very much for your extended patience and
understanding while our team worked on the emergency maintenance over
the last day and a half.
At this time we are happy to announce that our team has successfully
concluded the maintenance with no reports of downtime and/or power
issues and everything is functioning in an optimal state.
In order to be transparent, and as promised, we have included details
provided by our engineers as to what prompted the at-risk emergency
At around 11 AM EST on November 29th, our monitors alerted our team to
issues with one of our UPS systems as it was failing and eventually did.
We were successfully able to transfer the load on the UPS to
maintenance bypass and onto full commercial power resulting in the
*At-Risk* notice. Upon further investigation the cause of the failure
was diagnosed and attributed to a failed capacitor in the system which
was successfully replaced. Once that was done we were able to run tests
on UPS that proved to be successful and the critical load was
transferred back with no issue. After further monitoring everything
continues to function as it should and we are concluding our emergency
We thank you, once again, for your patience and understanding and assure
you that our goal is to always do what we can to ensure you get the
services and support that you not only expect, but deserve. As always,
if you have any further questions and/or concerns please do not hesitate
to let us know. Have a great day!